Introduction
NEXA UNIVERSAL SUPPLIES LLC ("Nexa," "we," "us" or "our") is a Florida-based distributor of office supplies, janitorial supplies, industrial safety products and personal protective equipment. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit nexauniversalsup.com (the "Website"), submit a form, use our chat, call or text our phone number (888) 774-5295, or otherwise interact with us (together, the "Services").
By using the Services, you acknowledge that you have read this Privacy Policy. If you do not agree with it, please do not use the Services.
Information We Collect
Information you provide to us
- Contact and identifiers: first and last name, email address, phone number and mailing or delivery location.
- Professional information: agency or organization name, organization type and job title.
- Request details: supply categories, item descriptions, quantities, solicitation or RFQ numbers, timelines and any message you write to us, including chat conversations.
- Communication preferences and consent records: whether you opted in to receive text messages, the date and time of your consent, the consent language shown to you, your IP address and browser information at the time of consent.
- Communications: the content of emails, calls and text messages you exchange with us.
Information collected automatically
- Device and usage data: IP address, browser type, device type, operating system, pages viewed, referring URL and the date and time of your visit, as recorded in standard server logs.
- Local storage: our Website stores your language preference and your current chat session in your browser so the site works as you expect. These items stay on your device and are not used for advertising.
Information from other sources
We may receive business contact information from publicly available sources, such as government procurement portals and public solicitations, to respond to procurement opportunities.
How We Use Your Information
We use personal information to:
- respond to your inquiries, quote requests, RFQs and chat messages;
- prepare quotes, process and fulfill orders, coordinate delivery and provide customer support;
- send transactional and informational communications, such as quote follow-ups and order or delivery updates;
- send marketing communications, including text messages, only where you have given the required consent;
- maintain records of consent and opt-out requests;
- operate, secure and improve the Website and prevent spam, fraud and abuse;
- comply with legal obligations, contract requirements and lawful requests from public authorities.
Text Messaging (SMS) Program
If you provide your mobile number and check a consent box on our forms or chat, you agree to receive text messages from NEXA UNIVERSAL SUPPLIES LLC. We offer two separate, optional consents:
- Customer care and informational messages: quote follow-ups, order and delivery updates and responses to your inquiries.
- Marketing messages: product offers and procurement updates.
Consent to receive text messages is not a condition of purchase. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, or get help by replying HELP or contacting us at info@nexauniversalsup.com or (888) 774-5295. You may also revoke consent by any other reasonable means, and we will honor your request promptly. Carriers are not liable for delayed or undelivered messages. Full program terms are available in our SMS Terms.
We do not sell, rent or trade mobile phone numbers or text messaging consent.
How We Share Information
We do not sell personal information, and we do not share personal information for cross-context behavioral advertising. We disclose personal information only as described below:
- Service providers: companies that perform services for us under confidentiality obligations, such as website hosting, email delivery, customer relationship management, text messaging platforms and shipping carriers. They may use the information only to provide services to us.
- Suppliers and manufacturers: limited order details needed to source, ship or support the products you request. Mobile numbers and SMS consent are never shared with them for marketing.
- Legal and compliance: when required by law, subpoena or court order, to respond to lawful requests from public authorities, to comply with contract requirements, or to protect our rights, safety and property or those of others.
- Business transfers: in connection with a merger, acquisition, financing or sale of assets, subject to this Privacy Policy.
- With your consent or at your direction.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Cookies, Local Storage and Tracking
The Website uses only the browser storage needed to remember your language preference and your chat session. We do not use advertising cookies. If we add analytics or advertising tools in the future, we will update this Privacy Policy and, where required, request your consent.
Your browser may let you block or delete cookies and local storage. Some features, such as keeping your chat conversation while you browse, may not work if you do so. We honor recognized opt-out preference signals, such as Global Privacy Control, where required by law. Because there is no common standard for "Do Not Track" signals, the Website does not respond to them differently.
Data Retention
We keep personal information for as long as needed to fulfill the purposes described in this Privacy Policy, including to respond to your request, perform contracts, maintain business and tax records and resolve disputes. Records of text messaging consent and opt-out requests are kept for as long as needed to demonstrate compliance with applicable law, generally at least four (4) years. When information is no longer needed, we delete or de-identify it.
Data Security
We use reasonable administrative, technical and physical safeguards to protect personal information, including encrypted connections (HTTPS), restricted access to form submissions and access controls on our systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please do not send sensitive information, such as Social Security numbers or payment card numbers, through our forms or chat.
Your Choices and Rights
- Email: you can unsubscribe from marketing emails using the link in the email or by contacting us. We may still send transactional messages related to your requests or orders.
- Text messages: reply STOP to any message to opt out, or HELP for help.
- Access, correction and deletion: depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, to receive a copy of it, and to opt out of certain processing.
To make a request, email info@nexauniversalsup.com with the subject line "Privacy Request" or call (888) 774-5295. We will verify your request by matching information you provide with information we hold, and we will respond within the time required by law (generally 45 days). You may use an authorized agent where permitted by law. We will not discriminate against you for exercising your rights. If we deny your request, you may appeal by replying to our decision, and we will respond to your appeal as required by law.
Notice to California Residents
This section supplements this Privacy Policy for California residents under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA).
- Categories collected in the past 12 months: identifiers (name, email, phone, IP address); professional or employment-related information (organization and job title); commercial information (quote requests and order history); internet or other electronic network activity (website usage data); and audio or electronic information (communications you send us).
- Sources: directly from you, automatically from your device, and from publicly available sources.
- Purposes: the business purposes described in "How We Use Your Information."
- Disclosures: to the categories of recipients described in "How We Share Information," for business purposes.
- Sale and sharing: we do not sell or share personal information, as those terms are defined by the CCPA, and we have no actual knowledge of selling or sharing the personal information of consumers under 16.
- Sensitive personal information: we do not use or disclose sensitive personal information for purposes that would give rise to a right to limit.
- Your rights: to know, access, correct and delete personal information, and to not be discriminated against for exercising these rights. Submit requests as described in "Your Choices and Rights."
Other U.S. State Privacy Rights
Residents of certain states, including Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah and Virginia, may have privacy rights under state law, which can include rights to access, correct, delete and obtain a copy of personal information and to opt out of targeted advertising, sale or profiling. Some of these laws apply only to businesses that meet certain thresholds. Regardless of where you live, you may contact us to make a privacy request and we will review it in good faith. Nevada residents may submit a request to opt out of the sale of covered information; we do not sell covered information.
Children's Privacy
The Services are intended for business, government and institutional purchasers and are not directed to children. We do not knowingly collect personal information from children under 13, in accordance with the Children's Online Privacy Protection Act (COPPA). Our text messaging program is available only to individuals 18 years of age or older. If you believe a child has provided us with personal information, contact us and we will delete it.
Government and Public-Sector Users
When we work with a government agency under a contract or purchase order, the contract's privacy, security and records requirements govern the information exchanged under that contract, and we will handle it accordingly. Please note that information you send to a public agency may be subject to public records laws that apply to that agency.
Third-Party Links
The Website may contain links to third-party websites, such as government procurement portals. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.
Visitors Outside the United States
The Services are operated in the United States and intended for users in the United States. If you access the Services from another country, your information will be transferred to, stored and processed in the United States.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date. If we make material changes, we will provide additional notice as required by law. Any change will not reduce the protections described here for mobile information and text messaging consent without your consent.
Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, contact us:
NEXA UNIVERSAL SUPPLIES LLC
Florida, United States
Email: info@nexauniversalsup.com
Phone: (888) 774-5295
Website: nexauniversalsup.com